DRS Softech Refund Policy

Refunds will not be provided under the following circumstances:

Step-1 : No Demo Test

Purchases made without testing the demo version are not eligible for a refund, as the demo is required to validate compatibility, recoverability, and system requirements.

Step-2 : Change of Mind

Refunds cannot be issued if you state:

• “I don’t need it anymore.”
• “I bought it by mistake.”
• “I don’t want to use it now.”

Step-3 : Incomplete Cooperation

Refunds cannot be processed if

• Required files are not shared (even after NDA approval).
• You refuse remote support or verification.
• Troubleshooting steps are not followed.
• Screenshots or videos of the issue are not provided.

Step-4 : System or Environment Issues

Refunds do not apply if:

• Your system does not meet the minimum requirements.
• Antivirus or Windows Defender cannot be disabled for installation.
• You do not have admin access to run/install software.
• Your OS or environment is incompatible.

Step-5 : Successful Partial Recovery

Refunds are not granted if:

• The software successfully recovers/converts/migrates 30% or more of your data.
• The tool performs correctly, but file corruption limits recovery.

Step-6 : Beyond 30 Days

Refund requests made after 30 days from purchase are not accepted.

Step-7 : Activated License

If the license has already been activated for an incorrect purchase or a change-of-mind case, the refund cannot be processed.

Step-8 : Discounted Purchases

Products purchased during discounts or promotional offers are non-refundable.

Step-9 : Recovery Products

Refunds do not apply to data recovery products because results depend on the condition of the damaged file.

Required Documentation for Refund Request

You may be asked to provide:

• Screenshots or video proof of the issue
• Log files or sample files for verification
• Remote access (only if necessary)
• Proof of purchase
• Letter of Destruction (after refund approval)

Letter of Destruction (Mandatory)

Once your refund is approved, you must submit a Letter of Destruction confirming:

• The software has been uninstalled
• The license has been removed from all systems
• No copies remain in use
• Refunds are issued only after receiving this confirmation

Remote Assistance Policy

Our technical team may request remote access to:

• Validate the reported issue
• Troubleshoot errors
• Review system settings
• Test the software in a controlled environment
• The typical resolution period is 15–30 days.

If remote access or necessary diagnostics are declined, the refund cannot be approved.