DRS Solution - Support Page

Frequently Asked Questions

Ans: First, check your inbox and spam mailbox folder for the activation key. If you are still unable to find the activation key, contact our Post Sales support at (sales@data-recovery-solutions.com).

Ans: We have four different licenses and we provide a discount upto 20% - 25% on our Administrator, Technician, and Enterprise licenses. Whereas, we give up to 10% discount on Home/Single license.

Ans: No amount will be deducted automatically from your card. All the DRS Solution products come with a perpetual license. So, it is a one-time investment solution.

Ans: If you are getting such a type of message, contact your bank to enable international transactions.

Ans: All payment options are acceptable like VISA, MasterCard, Debit Card, Credit Card, American Express, JCB, PayPal, etc.

Ans: The Single User License allows you to use the software with up to 10 different user IDs. Each user ID can manage an unlimited number of mailboxes. For more details, go through the product buy now page.

Ans: If you have paid for the tool and have not received it, please contact our support team with your payment details. We will assist you in resolving the issue promptly.

Ans: If you received a message saying "You cannot activate the remaining license" when trying to activate it on a new computer, please contact our support team. We will help you transfer your license successfully.

Ans: The fee for the admin license or any other license is a one-time payment, not a monthly fee. You only need to pay this amount once to use the software indefinitely till the validity ends.

Ans: Yes, you can get a discount as advertised. Please use the discount code provided during the promotion at checkout to avail the discount. For more details reach out to our sales support team.

Ans: The Number of Accounts refers to the total email accounts you can manage with the license. User IDs refer to the number of unique users who can use the software.
Each purchase option offers different limits, so choose according to your needs after reviewing the purchase page of the tool.

Ans: Yes, the single-user software validity is up to 12 months(i.e., 1 Year). To continue using the license, you can renew your license after 1 year with some additional payments.

Ans: For backing up 5 email accounts on a single computer, we recommend the Single User License. It will allow you to manage all your accounts from one computer efficiently. However, a single-user license does not support migration to other email accounts. For that, you need to purchase the admin license.
Review our purchase page to invest in the license as per your requirement.

Ans: No, Outlook installation is not required to use the PST converter or any other Outlook-related application. You can use the PST converter, OST to PST Converter, OST recovery, and PST Recovery Tool independently.

Ans: Yes, the IMAP backup tool allows you to migrate multiple IMAP email accounts at once. The IMAP Email Migration Tool also provides the Import CSV feature to add multiple emails simultaneously.

Ans: The deleted emails remain in the trash folder for 30 days. After that, they will get permanently deleted. You can restore a permanently deleted email by sending a restoration request to Google or Yahoo within 25 days.

Ans: Yes. A PDF file contains numerous valuable data. Thus, the PDF password remover tool asks for the current password to ensure that the encryption is disabled by an authentic user and not any random person.

Ans: All the recovery tools recover the maximum possible data but do not ensure 100% data recovery. DRS data recovery tools are designed for maximum data recovery and sustaining data integrity.

Ans: We are continually updating our software to support more features, including folders with special characters. Please check our website for the latest updates and release notes.

Ans: Yes, the DRS PST Recovery Tool is designed to recover bulk PST files with high accuracy, ensuring that your data is restored efficiently and reliably.

Ans: In the trial version, you need to enter the IMAP password each time. However, the full version of DRS IMAP Backup stores your credentials securely for convenient use.

Ans: The DRS PST File Converter is primarily designed to convert emails, contacts, and other common data types. If you need to convert specific form data, please contact our support team for assistance or recommendations.

Ans: Yes, our software can back up all your Thunderbird folders and address book, and you can restore them to Thunderbird on another computer seamlessly.

Ans: Yes, our software can handle the conversion of multiple entries within a single VCF file efficiently.

Ans: The indication of User_Tables[0] may suggest that there are no user tables detected for recovery. Please contact our support team for a detailed analysis and assistance.

Ans: Yes, DRS software supports the conversion of VCF files to CSV. If you're experiencing issues, please reach out to our Chat support team at support@data-recovery-solutions.com for help.

Ans: Yes, we offer a single file conversion option for the PST Merge Tool. You can purchase a license that suits your specific needs.

Ans: In the demo version, certain features like calendar and contact backup might be limited. Please ensure you've configured the settings correctly.

Ans: The DRS OLM File Splitter splits and outputs files in OLM formats. Yes, this tool is also available for your Mac systems. So, to run on your Mac purchase the Mac OLM Splitter.

Ans: Yes, our email migration tool supports direct migration from Zoho to Office 365. You can find a detailed white paper with step-by-step instructions on our website.

Ans: Yes, we offer a free trial for the IMAP Backup Tool. Please download it from our website to test its compatibility with your IMAP accounts.

Ans: Yes, our DRS EML Converter software can handle large-scale conversions of EML files to PDF at once. Further, you can choose a desired folder to save them back even into their original folders.

Ans: If the attachments are missing, please ensure you do not select the "Migrate emails without attachment files" option. If the issue persists, contact our support team for assistance.

Ans: To print .eml file attachments, you can use the DRS EML Converter. It will help you to extract and print the attachments directly.

Ans: Yes, the DRS PST Merge Tool can merge all converted PST files into a single PDF file. Attachments can be included within the PDF or as separate files, based on your settings.

Ans: Yes, you can backup emails from HostGator using Windows and save them as OST files with our Email Migration software.

Ans: You can use our DRS CSV to VCF Converter software to select and convert multiple contacts to a single VCF file. Go through the demo tool or contact our support team if you need step-by-step assistance.

Ans: Yes, DRS Solution provides software for PDF management, email migration, data recovery, virtual disk recovery, etc. We have a wide range of products in these categories.

Ans: You can directly type the name of the DRS product you want to download or visit the official website of DRS Solution i.e., data-recovery-solutions.com. On the software information page, click on the Purchase link and proceed with further process.

Ans: We have different license types and each license has its own restrictions in the case of system dependency. You can check for the Installation & Usage section in the buy page of the respective product.

Ans: Once you purchase a premium license, you can use the full version multiple times. However, you cannot activate the license on multiple devices.

Ans: All the applications of DRS Solution are designed to work smoothly on all versions of Windows OS (Windows 11, 10, 8.1, 8, 7, and all older versions) and the Mac applications support all versions of Mac (macOS 13, 12, 11, 10.15, 10.14, 10.13 and previous versions up to Mountain lion).

Ans: Yes. Our Mac software will work easily without Rosetta.

Ans: Your activation code will be sent to the email address you provided during the purchase. Please check your inbox and spam folder for an email from us. If you are still waiting to receive it within an hour, contact our support team for assistance.

Ans: If you are experiencing issues with the demo version, first ensure your system meets the software requirements. Check our troubleshooting guide or Xhat support team for further help.

Ans: Yes, our free tool has some limitations compared to the paid version. These may include limited functionality, usage caps, or watermarks on outputs. Check the product page for detailed information on free tool limits.

Ans: Use DRS Google Workspace to Office 365 Migration Tool for the purpose. You need administrative access to both accounts to migrate from Google Workspace to OneDrive. During the migration, you need to enter the root user email address, service account address, and a p12 file. To Sign In to OneDrive, you'll be prompted to Sign In and may need to grant permissions for data transfer. If you see an ‘approval required’ message, ensure your account has the necessary admin privileges. For more details, run the

Ans: To download Yahoo emails as PDFs, you can use our DRS Yahoo Backup Software. Single-user licenses are available. Visit our pricing page or contact sales for more information on obtaining an individual license.

Ans: The demo version of MBOX to PDF may have some restrictions on PDF output. To see a converted PDF, you can request a sample conversion from our support team or consider upgrading to the full version for full functionality.

Ans: To use the application, you must temporarily disable Windows Defender and antivirus programs in your system. They consider some parts of programs as a threat and restrict the tool to function properly.

Ans: An app password is a custom password that permits logging in to your email account in third-party applications. It is a secure way to access your mailbox data via some less secure application without sharing your password. While using DRS Solution products, you will need the app password to log in to your email account.

Ans: You must install the Thunderbird email client to import or export Thunderbird mailbox data. Similarly, Opera Mail installation is necessary to migrate data from and into Opera Mail.

Ans: Yes, we prepare a detailed and comprehensive software working manual that describes working and all the features of our products. You can check the software guide on the software description page.

Ans: This error typically occurs when the ODBC (Open Database Connectivity) driver required by your application is not properly configured or installed. To resolve this issue, follow these steps:

Ensure that the ODBC driver for your database is installed on your system.
Use the ODBC Data Source Administrator tool to create a DSN that points to your database.
Double-check the connection settings in your application to ensure they match the DSN you created.
After configuring the DSN, restart your application and test the connection to see if the error persists.

If the issue persists, get further assistance from our ChatSupport team.

Ans: If you're unable to configure the ODBC driver:

Make sure you have administrative privileges on your system.
Download and install the latest version of the ODBC driver from the official provider's website.
Follow the installation instructions carefully to configure the driver correctly.

Ans: If you're having trouble logging into Office 365 Backup Tool, here is what you need to do:

Double-check your username and password for correctness.
Make sure you have logged in with the same account on the browser.
Verify your internet connection is stable.
Contact our support team for assistance if the issue persists.

Ans: If saving the repaired database stops:

Ensure sufficient disk space is available on your storage device.
Check if the file path you save is accessible and not corrupted.
Attempt to save the file in a different location or format.

Ans: If you're unable to connect using a third-party app password:

Confirm that the app password is correctly generated and entered.
Verify that the app password has the necessary permissions.
Check for any typos or extra spaces in the app password.

Ans: If activation fails with a connection error:

First, ensure your internet connection is stable.
Verify that firewall or antivirus settings are not blocking the activation process.
Contact our support team with your order number and activation key for further assistance.

Ans: If you're seeing "Access Denied" when connecting:

Make sure you have the necessary permissions to access Gmail data.
Check if there are any restrictions or security policies affecting the connection.
Contact our support team for help resolving the access issue.

Ans: For login issues with GCP:

Please contact our support team for troubleshooting and resolution of the problem. They are equipped to help with specific issues related to GCP login via our backup tool.

Ans: DRS Solution offers a 30-day money-back guarantee on all of its products. Our technical support engineer could ask you for the file if the application doesn't offer the requested functionality so they can check the problem on their end. You can ask for a refund of your money if the problem still exists.

Ans: You can easily get the complete amount of the duplicate payment reimbursed. Just provide valid proof of the payment, like a screenshot. We will process the request and transfer money via the same mode of payment.

Ans: Send your claim for a refund to sales@data-recovery-solutions.com with a proper explanation of the problem and related screenshots. We will process your request and after validating it, we will initiate the refund procedure. The time taken for a money transfer will depend upon the mode of payment.

Ans: A refund will not be applicable in case of a lack of a particular functionality in the product. We designed the free demo version to evaluate the software before purchasing the premium license. For more details, check our Refund Policy.

Ans: No. Once you activate a mistakenly downloaded tool, the amount will not be refunded. For more details, you can check our Refund Policy.

Ans: Yes, we offer a refund policy for customers dissatisfied with our software. To request a refund, simply contact our customer support team within 30 days of your purchase. Provide your order details and reasons for seeking a refund, and our team will guide you through the process.

Note: Ensure you have reviewed the refund policy before purchasing the software. Refunds are applicable in certain circumstances only.

Ans: Hope, you have used the demo software before purchasing. Also, it is advised to read the DRS Refund Policy. If the software doesn't perform as expected and you wish to request a refund, please reach out to our support team promptly. Include your purchase details and explain the issues faced with the software. Our support team will assist you in processing your refund request efficiently.

Ans: Unused software purchases may be eligible for a refund under our policy. To initiate a return and request a refund, contact our customer service team within [30 days] from the date of purchase. Provide your order information and state that the software has not been used. Our team will then guide you through the return process and ensure your refund is processed accordingly.

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Reach to us

Special Offer

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